TERMS AND CONDITIONS (R&DTI SUBMISSION SERVICE)

By purchasing and/or participating in the R&DTI Submission Service membership (hereafter “R&DTI Service”), you are agreeing to the following terms. Please read this Agreement carefully before purchasing, accessing, or using Growology’s (hereafter the “Company”) proprietary materials which includes any written, audio, or visual presentations or documents associated with the R&DTI Service.

If you do not understand or do not accept this agreement, please do not purchase this program and do not access any of the Company’s proprietary materials.

1. Overview
The terms “Company,” “we,” “us,” and “our” refer to Growology. The term “Site” refers to growology.com.au. The term “Client,” “user,” “you,” and “your” refers to clients, client team members (including employees, contractors, and other representatives of the client and client’s company), and any other users of the site. The terms “Service” and “Program” refer to the services included in the R&DTI Service membership as outlined below.

Use of the Service, including all information and educational materials presented by Growology, is subject to these Terms and Conditions. By purchasing the program and/or using the Site or Service, you agree to these Terms and Conditions without modification, and acknowledge reading them.

2. Scope of Services

(a) R&DTI Service Membership includes:

✅Strategy call to identify the activities to include in the claim, document project objectives, progress and findings, determine evidence requirements, and assess claim amount.

✅Calculations to determine claim and potential reimbursement/ refund amount.

✅Collation of all supporting documents and client information relevant to the submission.

✅Draft and submission of R&D application.

✅Tracking claim progress and status.

✅Advising outcome and updating the registered accountant.

(b) Access to Services: Services will be provided once the initial deposit is received. No compensation, discounts, or refunds will be provided if the Client fails to access the Services.

(c) Additional Services: Any additional services provided by the Company that fall outside the agreed scope may require additional fees, which will be discussed and agreed upon by both parties.

3. Client Duties

(a) Compensation and Non-Refundable Deposit

✅ In consideration for the Services, the Client agrees to pay a non-refundable deposit of AUD $2,500 to commence the R&DTI Service.

✅ The Client agrees to pay the remaining balance of 15% of the claim amount upon notification of a successful claim.

✅ If the final reimbursement figure is less than the deposit amount paid, no refund will be provided to the Client.

(b) Payment Security and Chargebacks

✅ The Client authorises Growology to charge the Client’s provided credit card(s) for any unpaid charges as per the agreed payment schedule.

✅ In the event of a chargeback or cancellation of the provided payment method without prior written consent, the Client shall be responsible for any associated fees incurred to recover the outstanding payment.

✅ Chargebacks will not be permitted for the non-refundable deposit under any circumstances.

✅ The Client agrees to provide all tools, information, and documentation required by Growology to effectively perform the Services.

✅ Failure to provide requested information may delay or impact the Services, and Growology will not be held responsible for any resulting delays or losses.

(d) Client Participation and Responsibilities

The Client understands that their success in the Program is dependent upon their level of participation. The Client agrees to:

✅ Appoint Growology as their R&D consultant.

✅ Enable Growology access in their RAM portal (via MyID [formerly MyGovID]).

4. No Legal Services and No Attorney-Client Relationship

Participation in the Services does not establish an attorney-client or accountant- client relationship between the Client and Growology or its representatives. Any legal or financial information communicated during the Services is provided as general guidance and should not be construed as legal advice.

The client understands that their net position will be determined and advised by their Accountant relative to the specific and individualised financial context and structure of their business/ entities.

5. Confidentiality

(a) Client Information

Growology agrees to treat all Client information of a confidential nature, including design, creative, marketing, sales, operational, and process information, with the strictest confidentiality and not disclose it to third parties without the Client’s written consent.

(b) Non-Disparagement

The Client agrees not to make any defamatory or disparaging comments about Growology, its employees, or services, during or after participation in the Program.

Growology is entitled to injunctive relief if the Client violates this clause, without limiting any other remedies available under law.

6. Intellectual Property

All materials provided in connection with the Services, including but not limited to proprietary content, process, calculation methodologies and working files remain the sole property of Growology. The Client may not create derivative works, modify, distribute, or exploit this Intellectual Property without prior written consent from Growology.

7. Limitation of Liability

(a) No Liability for Indirect or Consequential Losses

In no event shall Growology be liable for indirect, incidental, special, or consequential damages, including lost profits or business interruption.

(b) Limitation of Damages

Growology’s liability is limited to the amount paid by the Client for the Services.

8. Term and Termination

(a) Term

This Agreement shall commence on the date of purchase and continue until the final payment of 15% of the claim amount has been made.

(b) Termination

Growology reserves the right to terminate this Agreement immediately if the Client breaches any term herein, including failure to provide required documents or non-payment of fees.

9. Governing Law & Dispute Resolution

(a) Governing Law

This Agreement shall be governed by the laws of the State of Queensland.

(b) Mediation and Dispute Resolution

The parties agree to attempt to resolve any dispute by good faith negotiation. If negotiation fails, disputes will be resolved through mediation before pursuing any other legal remedies.

10. Amendments and Updates

Growology reserves the right to update these Terms and Conditions at any time. Updated versions will be posted on the Site and will take immediate effect upon posting.

11. Contact Information

Questions about these Terms and Conditions? Email us at [email protected].

Updated: June 2025